CustomerServiceNumbers.com's Blog about customer service issues. We discuss customer service issues, recalls, problems. You can vent about poor customer service or let everyone know about great customer service.
Wednesday, August 27, 2014
Hewlett-PackardNotebook Computer AC Power Cords Recalled Due To Fire Hazard 2014
Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Name of product:
Hewlett-Packard and Compaq notebook computer AC power cords.
The AC power cord can overheat, posing a potential fire and burn hazard.
Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online atwww.hp.com and select “Recalls” at the bottom of the page, then select Power Cord Recall.
5,577,000 in the U.S. and 446,700 in Canada
This recall involves Hewlett-Packard’s LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an “LS-15” molded mark on the AC adapter end of the power cord.
HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
Hewlett-Packard Company (HP), of Palo Alto, Calif.