Friday, May 31, 2013

The 10 Worst Things About Customer Service Departments

1. Not offering a customer service phone number

2. Outsourced customer service representatives from India

3. Referring all customer service issues to customer forums or a third party website

4. Email only customer service

5. Hiding their phone number in layer after layer of webpages

6. Phone trees that make you listen to multiple options before you are able to contact a live person

7. Unavailable customer service managers or representatives that pretend to be the manager

8. Long hold times or slow email response

9. Rude customer service representatives

10. Companies that make it almost impossible to cancel their service or only offer deals when you try to