Tuesday, November 1, 2011

SGS Customer Service Excellence Information

The UK's Customer Service Excellence standard has been released after a great deal of research carried out by the Government's Office for Public Service Reform. The new and improved standard is based on the following key principles of customer service:
Segmentation – Who are your customers?
Customer Insight – What do they need?
Customer Journey Mapping – How do you ensure their needs are met from beginning to end? Access Channels – How do they use your service?
Drivers of Customer Satisfaction – Are your customers satisfied?

 SGS United Kingdom Ltd
SGS House 217-221 London Road
 Camberley Surrey GU15 3EY
 t: 0800 900 094
 f: 01276 697 696

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