Friday, November 13, 2015

Ozark Trail Customer Service

Ozark Trail tents are Walmart Stores' brand of camping equipment. For customer service on Ozark Trail contact Walmart at 1-800-925-6278.




62 comments:

  1. We are in the process of getting floral arrangements together and using the rustic blue speckled Coffee Percolator with lid. We are now using goof off in order to remove the friggin label on all four. What is up with this crap? Can you guys not provide some form of adhesive that does not stick completely to the product and take an act of congress to remove? We have to use a razor blade to get this shit off!! I am the first to say Kudos on a bargain but this is bullshit. We spend thousands of dollars each year at your location and still have this kind of crap to deal with? I understand savings and profit, but cmon this is rediculous.

    ReplyDelete
  2. This ozark customer service number does not give you an option for customer service for ozark product. I have also tried emailing the service@zhengteusa.com that I am requested to do instead of returning a defective product to the store and get NO response. I NEED SERVICE WHAT DOES A CUSTOMER HAVE TO DO TO GET SERVICE? CAROLE TACINELLI COLORADO SPRINGS COLORADO

    ReplyDelete
    Replies
    1. I just had the same exact experience. I called the number above, spoke with a Sarah Pushcart. She requested the details so I was thoroughly explicit in providing my request to replace the tent rainfly to a 7x7 two man dome tent, and she said she wouldn't help me, so I requested to speak with a man, so she transferred me to the travel and flights department. Then I requested the camping department, and was disconnected.
      The recession was supposed to refine employment occupations choosing the best of all the millions of flippant applicants. Why are reproducing idgits offered interactive occupations.

      Fneh!

      ....where's my camera and voice recording equipment; I'm just going to go urban camping again.
      I still need that rainfly, Sarah!

      Delete
  3. It seems like Walmart will sell you something, and they don`t seem to care if it breaks or not! And if it does, they do not want to hear from you ever? Are we fools for shopping there?

    ReplyDelete
  4. This company do not care for customer satifaction .I have a tent, one of the hooks thats sew to the tent body rip off,call customer service they tall me that part dont have a warranty really disapoitment.only used three times.I dont recoment any body to buy this product any more.

    ReplyDelete
    Replies
    1. kaint rally sea whut problum yous got here wit yours hooks rip'did off so kaint rally tell'e much more den dat.
      butt willmart can keep looksee to fax it, tanks you.

      Delete
    2. Welcome to the 21st century of complete idiots they are worse than the mafia and all terrorists groups combined I should pay them a visit personally then they can talk smack to my face personally. I am considering making this trip out of Justice and to make an example of our frustration on being treated like dirt. Who knows I just might do this I'm dying of cancer so I've got nothing to loose so I'm going to give them one last chance to do the right thing because I will give them a offer that can't refuse.

      Delete
    3. I had my 2 room tent for a while 2 hours before the design flaw or the piece of material around the zipper broke the zipper , I got the exact new tent bc that's all Wal-Mart would do and it took 1 day for the seams to rip and the zipper to yet again rip into the extra flapping material ... what a joke This company is , I'll only buy Coleman now ...

      Delete
    4. I had my 2 room tent for a while 2 hours before the design flaw or the piece of material around the zipper broke the zipper , I got the exact new tent bc that's all Wal-Mart would do and it took 1 day for the seams to rip and the zipper to yet again rip into the extra flapping material ... what a joke This company is , I'll only buy Coleman now ...

      Delete
    5. I would return it to Walmart they will take almost anything back

      Delete
  5. ANONYMOUS APRIL 15, 2013
    I HAVE BEEN TRYING TO CONTACT YOU FOR REPLACEMENT OF MANY PARTS OF TENTS. THESE PARTS BROKE UP WHEN WE USED IT.
    I HAVE BEEN DOING MANY CALLS TO CUSTOMARY SERVICE TELEPHONE NUMBER WITHOUT RESPONSE.

    ReplyDelete
  6. Cannot get help.

    ReplyDelete
    Replies
    1. 18882807876 just leave a message and they'll call u back ASAP.

      Delete
    2. This is definitely complete BS. Walmart does NOT care at all about their customers, except that they continue to spend most of their money at one retailer. It's refined robbery......

      Delete
    3. This is definitely complete BS. Walmart does NOT care at all about their customers, except that they continue to spend most of their money at one retailer. It's refined robbery......

      Delete
  7. If the manufacturer that your tent was made from is called NorthPole they no longer make tents just Global which there tents are not compatible with NorthPole and there number is 1-888-280-7876 just leave a message and they'll call u back ASAP.

    ReplyDelete
  8. NorthPole Closed Down In 2012^^^^

    ReplyDelete
  9. HKD Global does handle many tents and replacement parts for the tents and screen houses under the Ozark Trail name, but if your product shows a separate manufacturer than HKD Global, they cannot replace it for you. 1) parts are not compatible between the manufacturers 2) They do not have the specifications for your poles.

    ReplyDelete
  10. I bought a soft cooler big enuff for some soda's and other crap....lasted 1 year now leaks...just came back from Big Jobs bought an IGLOO hard cooler nice size for $20.00 BEAT THAT WALMARTS!

    ReplyDelete
  11. bought nice LOOKING soft cooler. Zippers broke first use. Cheap construction for the most important part.!! Can I get my money back for a BETTER cooler ???????????

    ReplyDelete
  12. I bought an ozark trail two burner propane stove used one time the regulator broke and its clear unusable I can't find a replacement anywhere the only replacements are Coleman and they aren't adaptable ive contacted walmart headquarters but haven't got anywhere yet if Ozark trail cant supply replacement parts I would stick with Coleman for all my camping supplies.

    ReplyDelete
  13. I have been in Costumer serv. for over 4 decades and never ever have I seen such incompetent people as Walmart CS.

    ReplyDelete
  14. I bought a childs Ozark Tent from Walmart for a christmas gift....the support poles were crushed. I took the tent back to have replaced and they no longer had it. 12/29/15 I contacted OZARK and they stated they would send me new poles within 2 weeks.. As of today 1/26/16 no poles. I have tried the number again and you have to sit through several adverstisements then it says the number is no longer available. dont waste your money on trash.

    ReplyDelete
    Replies
    1. How did you Co tact Ozark Trails? The 800 number is Hijacked by some scam that wants my credit card information for a $1.95 fee to get a $100 gift card. I cannot reach Ozark at all. I'm missing piles for a tent they no longer make and I want new poles. The tent is in mint condition, don't want to just throw it away.

      Delete
  15. Your chairs are junk junk junk. They come apart at the seams after only a handfull of uses.

    ReplyDelete
  16. Do NOT buy this brand for ANYTHING. Got a tent and all of my stuff got completely ruined. Don't waste your money unless you want to spend more money in the long run.

    ReplyDelete
  17. when buying junk sold by walmart that's made in china it should be expected that customer service is going to match up.... Service is equal to Quality!

    ReplyDelete
  18. I am very disappointed with Ozark Trail and Walmart. A friend posted about the Ozark Trails Tumbler being as good as the name brand one. I looked up and my local Walmart said they had 7. I went to buy one and there were not any. The clerk said I do not know why it says that but we do not have them in yet. I went online and purchased one and it was supposed to be sent to the store. I received an email that I would be able to pick it up that afternoon. Nope I was then told it was probably on the truck that had not been unloaded. Waited until the next day and had to call the 800 number. Was told they are out of stock and would let me know when they are in. I know exactly what they are doing. They are raising the price because of the video about being just as good. I am very disappointed in both companies. UGH.

    ReplyDelete
  19. My husband and myself has been trying for weeks to get this Ozark Trail Tumbler. There is always some excuse to why they are not available. I'm just to the point Walmart sucks. Customer service does not care about customers and all Walmart cares about is how to get our money and not honor there produce. However, they know with very little places to shop and get all in one store they can treat people with disrespect and uncaring of the hard earned money they spend there from like of one stop shopping. I have stop most all shopping with this company. As soon as my husbands medication can get transferred. Walmart is a thing of my past. You pay for what you get and I'm not going to pay for someone to take my money and disrespect me. Now I have to prove I'm not a robot to post this...LOL

    ReplyDelete
    Replies
    1. Honestly they told me that the same over and over. I kept checking back, I heard that it's because people buy them out so quickly. But I did order three online and got them shipped to the store. They're great so far, some of them had some scratches but I plan on taking them back because of that.

      Delete
    2. Are there any spill proof lids for these tumblers? I can't believe it doesn't come with one since so many people might knock one over!

      Delete
  20. tried your 20oz steel tumbler very impressed with your product my coffee stayed warm enough to enjoy for about 4 hours very impressed. would like to try other products does the tumbler come with handle. mikewb11@hotmail.com

    ReplyDelete
    Replies
    1. Can I ask you a question, I also bought the tumbler and love them. After I wash them they have a rusted smell r
      To them, does this happen to yours?

      Delete
  21. Please please please!! I need instruction manual for WMT 1390 2 room Cabin tent 13x9!!!! We have misplaced ours 2 years ago and need them asap for trip this summer!!!!!!!!!

    ReplyDelete
  22. I have never in my life had so much trouble trying to get ahold of a company in my life. I am trying to get in contact with Ozark Trail customer service, and have not been able to get a number or anything for them. Guess I know not to buy anymore of their products..

    ReplyDelete
  23. Bought a ozark 4 man tent only got 3 uses switching to a different company

    ReplyDelete
  24. Bought a ozark 4 man tent only got 3 uses switching to a different company

    ReplyDelete
  25. Need to buy a replacement canvas for a 10 x 10 shade canopy. Cannot find one anywhere!

    ReplyDelete
    Replies
    1. They sell replacements at Lowe's but bring ur wallet 100$

      Delete
  26. Ozark tent co. There email sucks. It fake just like the Quality of there tents

    ReplyDelete
  27. I bought a Ozark Trail 6 can expandable top soft sided cooler. UPC 618842203567 Black ot-3101-10. I have only had it about 3-4 weeks. I only use it for work for my lunch and the linings or seams all around it are falling apart. I took it to the store I bought it from which was Wal-Mart is Schertz and they said they can do nothing about it. What is the deal?

    ReplyDelete
  28. We have bought the same Tripod before. I can not use this without putting the poles back in place once I get it over the fire. I do not feel that this should happen. I have tried to get the number to call and ask why? No luck finding the number. We are going back to our old one. We cook in our backyard all summer and into the winter.

    ReplyDelete
  29. I purchased a Ozark deluxe xxl camping chair only used it two times. What's up with that?

    ReplyDelete
  30. Get'em Filet'em rip that Walcrap company apart, please continue and thank you, that corporate cluster sucks!

    ReplyDelete
  31. APPARANTLY SOME OF YOU PEOPLE CAN NOT READ, LOL
    OZARK TRAIL IS WALMARTS BRAND FOR CAMPING EQUIPMENT. CALL WALMART AT 800-925-6278
    SEE TOP OF PAGE
    Ozark Trail tents are Walmart Stores' brand of camping equipment. For customer service on Ozark Trail contact Walmart at 1-800-925-6278.

    ReplyDelete
    Replies
    1. When you call Walmart and have a question they can't answer, they give you an 800 number to call That number takes you through a ton of ads and even if you say no to all of them all the way through it will then say to hang up now! You can't reach a human being!

      Delete
  32. Trying to find anyone at the Walmart store to help me is impossible I'll try here.
    I'm on ignore, I mean hold right now for 15 mins
    I have an Ozark Trail 52-Quart High-Performance Cooler, great cooler but the rubber hold down straps for the lid will eventually break and I need to find 1 or 2 replacements.
    Can anyone help?

    ReplyDelete
    Replies
    1. Ours jus broke less than 30 days old on hold with walmart dI'd you find out ?

      Delete
  33. Purchased a Ozark Trail river float and it didn't even come with the plug to keep the air in the float. Tried contacting them numerous times to see if they could just send me a plug for the float, but they will NOT return my call. Probably the worst customer service i have ever dealt with.

    ReplyDelete
  34. Trying to get in touch with Ozark since I purchased 5 of the 30 oz Yeti Knockoffs....have followed their instructions and one of the cups after having it only one month is failing.....It appears the rubber ring is compromised and pushed down or worn off. Loved the tumblers first but now getting disappointed since I didn't spend along 10.00 per cup to only have them last one month. I hand wash and really watch the rubber seal. Any suggestions? Carol Campbell

    ReplyDelete
    Replies
    1. Having the same problem with the gasket. Am now looking for a gasket replacement but not having much luck. This is the complaint I have heard about the Ozarka tumbler. Will probably purchase another lid. Would like to contact the manufacturer. They need to fix the problem. Roy

      Delete
  35. Ozark has two model numbers for the 30 ounce stainless steel cup 83-461 and new number 83-492. does anyone know what the difference is. 0I know the new one has a tinted colored lid. The 83-461 is slightly magnetic on the top portion. the 83-492 which they called new is not magnetic at all.

    ReplyDelete
  36. I love my 20 oz Ozark trail stainless steel tumbler. Does Ozark have any plans for a 10 oz. tumbler?

    ReplyDelete
  37. The rubber casing under the lid is shedding on my 32 oz tumbler, causing black specs. Does anyone know if I can replace it?

    ReplyDelete
  38. Hello I was wandering if there is an official Ozark Trail website or email I could contact about a sponsorship I love Ozark Trail products and I live in Iowa so I have the perfect area to test out most of the products for my YouTube channel

    ReplyDelete
  39. Ozark Trail hiking shoes have inherent design flaw. Traction\shock - absorbing blisters on heel wear through with just 1 month of light use and are hollow so they suck up water from wet pavement like a vacuum. Socks are sogged out after 2 minute walk from vehicle to work. Both shoes. Didn't they test these things before marketing them??

    ReplyDelete
  40. I wish I had found this before purchasing our tent! I'm currently in a pour down. Been pouring down for 12 hours. The tent has held up great, but the floor is leaking. Everything is wet. Great job!

    ReplyDelete
  41. I was told by WM that Olympia Tools International Inc is the manufacturer of Ozark Trail, at least for the tumblers. The bottom piece fell off of mine and they are picking it up by Fedex tomorrow and replacing it. I appreciated their helpful attitude very much, even though it's not an expensive tumbler. It's nice when companies stand behind their promises!

    ReplyDelete
  42. My husband recently purchased at Walmart a pair of men's hikers shoes. While reading the print on the box I noticed a misspelling/misprint on a word in your Spanish description. Or your proof reader is not completely bilingual or you don't have one. If you care to do things right please correct the error on your next print. The word appears as EXCURISIONISMO. The correct spelling is EXCURSIONISMO.

    ReplyDelete
  43. how the hell can you get ahold of ozark trials service i got a flashlite an the dam led lite burned out how can i or can i get a new lite to fix it just one small thing an god its a pain in the ass to talk to some one an walmart is a joke to talk to hit me up at donjowen@gmail.com thank you

    ReplyDelete
  44. The number for Ozark Trail is on paper around the cup. here is the number for Ozark Trail: 866-461-8665

    ReplyDelete