Wednesday, November 11, 2015

Clarks Shoes Declining Quality

Clark Shoes are known for being so comfortable and so well made.  Often they are a go to shoe for people who need shoe support.  However, lately there have been complaints of Clark's Shoes Declining in Quality.



Clarks do not seem to be carrying the high quality that they have been known for the the years past that have made them famous.  Clarks has created some other brands with their logo as well.  These seem to be of less quality then the main Clark shoes they started with and got famous selling.

65 comments:

  1. I've written to the company about my 2 pairs of Clark's which the soles have split apart from the top of the shoe. Neither pair are new but I had not worn them in quite a while. I'm reading a lot of comments online from people who have had the same problem with their newer Clark's shoes. They glue seems to be disintegrating between the sole and top of the shoe PLUS they do not seem to be sewing the top to the sole like a high-quality shoe should be. I wrote to the company & was asked to provide some numbers from inside the shoe, but I know the shoes are old enough they would not replace them. It's just the idea that I've had some shoes for 20+ years & never had that problem with any of them before and then I have 2 pairs of Clark's split on me within a matter of months.

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    Replies
    1. I have the exact same problem.
      Any answers?

      Delete
    2. I have contacted the company at the phone number they give on their web site. I spoke with a real person about the same issue you are having with the sole of your shoes falling apart. They took my name and address and the number in the shoes (which were several years old, but barely worn), and told me to find a new pair of shoes, note the size and model number, let them know the details, and they will send me the shoes as replacement. So far, I am pleased with their response. We shall see when it comes time to ordering the model and size I want, if it is in stock or not...

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    3. I had two pair that did the same. They separated not too long after I got them. Later I tried to wear one pair and the whole sole completely disintegrated and fell apart.

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    4. Bought two different pairs last year. One pair fell apart (sole separating from upper) in 2 months, the other pair has weak spots where the leather simply stretches and cracks, causing leaks. The salesman in the store said the same happened to his shoes, he just threw them out and advised me to do the same. Last pair of Clarks for me!

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    5. I've had the same problem. I have owned five pair of clarks.
      I will never buy another pair of Clarks as long as I live. I will tell
      other people about them too, like go on HSn and Qvc.

      Delete
  2. In the past six months I have had
    five pairs of clogs separate from
    the sole (and they cannot be repaired).
    Paid at least $50
    if not more for each pair and it
    just is maddening. They say that
    it is caused from them sitting
    in the closet too long. Yeah,
    I can't believe they think we are
    that stupid either..... I know
    that every opportunity I get,
    I will post that they are bad news.....

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  3. I can't believe there are so many complaints about the poor quality of Clark's shoes, dating back to 2008 and yet it seems NO ONE is doing anything about it. My Clarks fell apart! These shoes were made in Brazil and should have lasted for many many years for the price I paid for them. As for one, Iwill NEVER buy another pair of Clarks and will do my best to convince my friends not to buy them!! I have been a loyal customer for over 20 years. No more until I can see improvement in your product.

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  4. I recently had a pair of Clarks that I have only worn a few time fall apart -- sole from the leather upper. I was told my a salesperson that the glue was OLD and that was the reason. I was told that they were unable to do anything as they were not a recent style. I will Never buy another pair and I will tell all my friends about my experience as this is not the first time it has happened.

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  5. I thought that this site was going to be out the customer service at clarks....have any of you out there contacted them?

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  6. I emailed Clark shoes 3 times with the following and never received the courtesy of a reply, so you can guess what I think of Clark Shoes Customer Relations."I bought a pair of men's Clark semi-dressy shoes a number of years ago at the Clark's store in the Mall of America, Bloomington, MN USA, 150 miles from where I live (Duluth, MN). I have worn these shoes about once a week, or less - church, funerals, and weddings. Today I happened to glance at the right shoe - looking along the inside right, where the upper and sole meet, I could see daylight. I was very surprised to see the upper had separated from the sole (the stitching) for about 6 to 7 inches. I don't know when this began because it has not been noticeable when wearing, but evidently the stitching had gradually pulled out over a period of time. I really liked these shoes and regarded them as a high quality Clark product made to last as long as the average shoe I have owned. Since that is not the case, please advise as to what remedy you have for this problem. I look on it as a product defect. There is barely any wear on the heels and none apparent on the other part of the soles. I no longer have the receipt, but I recall I paid about $70-75, at the time. The style number is E28053F. I can send a photo to you, if there is a way to do it. I prefer to be reached by email, but either way is fine." I did take the shoes to a shoe repair shop and there was nothing that could be done to repair them. I was told it is a faulty design!

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  7. OH Boy! I have the same problem - leather is great shape but sepration between the sole and leather upper and the sole actually has split in two underneath the ball of the left foot. I have been a loyal fan of Clark's clogs for years not and this was my 4th pair. Inside looks like new. From what I'm reading, it does not do any good to get in touch with their Customer Service Dept... it is such a shame when a previously high quality product turns into something trashy.

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  8. I ordered a pair of Ecostyle desert boots 73761, logwood color earlier this year. I like them very much, the color, the style and comfortable fit. However, after about two months light and very careful wearing, the foot bed lining from right boot is totally off. This is very embarrassing, because when I am walking, that piece of lining is moving forward. I have to take off my boots to adjust it like every 30 mins. I don't understand their designing, why the lining is glued instead of stitching on the footbed. I really love Clarks shoes and I had bought many pairs for both myself and my family members. But I feel that the recent year products are not as good as the old ones, I really wish they can bring the old quality and standard back. I also hope that their customer service can do a better job. I am living in Midwest, it is freezing cold here. I really need a pair of good boots right now. I have sent a couple of emails to Clarks customer service, they either totally ignore me or simply ask me to call them. I don't understand why they can not answer me some simple questions through email.

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  9. I have purchased numerous pairs of Clark shoes over the years, but I have now had three pair of them fall apart without warning! None of the three pair had been worn that much and the leather upper was still in excellent shape. The sole of the shoes begin disintegrating!! In one case, the sole of the shoe came completely off the shoe. In the other two cases, the soles cracked into multiple places and began breaking into pieces while I walked!! Once they begin cracking, you can count on them disintegrating before you can even get home and change shoes. It's embarrassing when it happens while you're out in public, making it appear that you wear cheap, poorly made shoes. No more Clark shoes for me!!

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  10. I had three pair of Clark clogs fall apart and after examining my remaining four pair they were getting ready to go. I talked to Emily in Customer Service. They are going to replace all seven pair even though I only had numbers for five pair. I had thrown away the first two pair that fell apart. Thanks Clarks!

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  11. Hmmm, seems my experience with Clarks is rather different than what I've read here. I bought 2 pair of Clarks dress shoes a year or so ago (one in a store, and the second ordered online). One pair developed a crack in the sole that let moisture in. I read a blog somewhere that said Clarks have a good warranty policy so I looked up their phone number and called. After I described the problem, the person said I should look online and in local stores for a few pairs I liked (my shoes were no longer available) and call them back. I did that and they shipped a pair of my first choice, which I received a week later. They didn't ask for a receipt or the cracked shoes. It was a very pleasant experience for me.

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  12. My last two pair completely disintegrated before my very eyes after only wearing them maybe 5 times each. They were also made in Brazil. I will NEVER purchase Clarks again. These have went to such low quality that big name store should stop carrying them! No more for me either!

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  13. I have been wearing Clarks for 20 years. I would say in the past 5-7 years, the quality of Clarks has diminished drastically. They've become a mass-produced, cheap shoe company. The shoes are no longer leather-lined, the soles are cheap and split, they've become cheap, disposable shoes. I have clarks that are 15 years old and the quality is far superior to the same model sold today. I had a rule to wear nothing but Clarks and did for years, now I am finding much higher quality in other brands and pay more for the expected quality.

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  14. I bought a pair of Clarks Funny Dream lace-ups and was very pleased with them because they were soooo comfy, until a hole began to wear in one of the heels - and I hadn't even owned them three months. So of course I took them back to the shop.

    The manager looked at the shoes and said that she could give me 100% of the value against the purchase of some new ones or I could have a credit note. I asked about a refund, because the shoes obviously weren’t up to the job of walking, having worn through in less than three months. “No I’m sorry” she said, we don’t give refunds……… WHAT?

    After I’d complained (really nicely) about not being able to have a refund the manager went off to phone Customer Services, which made no difference whatsoever. In fact Customer Services told the manager that she should only have offered me 50% of the value of the shoes.

    So in the end I more or less had to choose another pair of shoes – and at the same price, as I think £49.99 is more than enough to pay – I didn’t want the same shoes again and a credit note’s not much use to me in Spain... which is where I'll be living as from next month. No more Clarks for me!

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  15. I had two pairs of Clarks shoes that the sole literally "fell off" from the rest of one of the shoes.

    I sent an email of complaint to Clarks (and while this sort of defect should never happen in *any* pair or brand of shoe!), I was contacted by a customer service representative, and she replaced both pairs with my choice of brand new shoes -- no questions asked!

    One of the pairs had a stock/style number that she couldn't pull up in her computer, I guess because they were so old (but still in "otherwise" excellent condition).

    Again, while this type of defect seems to be all-too-common with Clarks (per online searches), being offered brand new shoes without having to even return the defective pairs is unheard of in this day and age.

    Spending $150 or more on a pair of shoes that are constructed so poorly that this is a common problem seems ridiculous. I don't know if I will ever purchase another pair of Clarks.. I'll have to see how these new shoes do.

    But backing their product like this is a good start at building back my customer status.

    (Again, it would be best practice to not have this "common problem" to deal with in the first place, CLARKS!)

    Timothy Mann

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  16. I have been a huge Clarks fan .. I have 10 pairs and rotate between them. I haven't worn my Clarks now in about a year, while pregnant and following the birth of my twins. I recently put on a pair of my clarks, wore it 10 minutes and they completely fell apart (both shoes) The sole cracking and glue separating from the leather. I put on another pair of clarks two days later, same thing happened. Two weeks later I put on another pair of my Clarks, i have had them on 1 hour, just bent my foot and the whole shoe ripped apart. 3 pairs in 2 weeks. All of them were in excellent condition, what is going on?

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  17. I bought a pair of Clarks for my daughter and the soles cracked all the way through in a few months. Customer Service in Australia didn't even have the courtesy to respond to me.

    Avoid at all costs.

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  18. My biggest problem is the dyes, chemicals and fungicides they use these days, causing a rash on my feet and I've been throwing the pairs of shoes away. I used to go into Clark's and buy five pairs at a time as they were so comfortable, but not any more. By the way, these dyes, chemicals and fungicides are used in other leather products such as handbags and leather furniture. If anyone has skin problems such as psoriasis, beware!

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  19. Clarks Shoes Sale are known for being so comfortable and so well made. Often they are a go to shoe for people who need shoe support. However, lately there have been complaints of Clark's Shoes Declining in Quality.Clarks do not seem to be carrying the high quality that they have been known for the the years past that have made them famous. Clarks Shoes Outlet has created some other brands with their logo as well. These seem to be of less quality then the main Clark shoes they started with and got famous selling.

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  20. My Mum bought two pairs of Clarks shoes. The first time she wore a pair - they fell apart at the airport on her way on holiday. There was a Clarks in the airport so we went to see them and the very young Manager looked all at sea about what to do. I suggested they offer my Mum a new pair as she was off on holiday and needed them. They dithered over this for ages and really didn't wan to do it. Eventually I suggested we phone the branch where she bought them the day before and see if they could verify. reluctantly they did and the shop confirmed the purchase...phew.. phase one complete! Then they said she could choose another pair which she did, when she got back up to the counter the Manageress said "as there is some wear on the shoes you brought in here I can offer you 30% off the new pair! I stepped in and suggested that if we didn't get a replacement pair I would start becoming very angry, how on earth could they justify a pair of shoes that had lasted 30 minutes. She eventually agreed but had I not been assertive a gentler more vulnerable person would have only had that option. I was later advised by a French lady who was trying to buy a pair that Clarks shoes are now made in China. She was very sad and said that she used to specifically come over to the UK to buy them. We shall never buy from the again.

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  21. I have absolutely loved Clarks for a very long time. I bought two pair of clogs about 2-3 years ago, wearing them infrequently. One pair is still in a pristine state, as far as I can see, but the other pair blew out this summer. All the stitching gave way and the top separated from the soles on both shoes. I could hardly believe it; this is the pair I didn't wear nearly as often. I got the usual run-around, on the phone, so I am trying to find the address of some person with accountability to send my shoes and a letter to, with the hope this can be rectified. It will be a shame if this can't happen and I have to refuse buying another Clark shoe. I can't afford to spend the kind of money Clarks cost, and have them crap out long before my old, cheap shoes do. This is nuts!!!

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  22. I called Clarks regarding the three pair of clogs I had to "fall apart" and she said she would send me a return shipping package to return them to Clarks. I told her I had already thrown 2 pair away and could only send one. I still have a new pair in the box that haven't been worn yet. I can get the address off the return package if it would help anyone since i haven't mailed it yet. I'm sure the new pair I've had since last year will do the same thing and I don't store them on a top closet shelf. I told a shoe repair lady and she said she sees it all the time. It from deterioration of the sole material, not the leather or stitching, in storage(dry, hot, etc)where they are before being sent to retail stores that causes the problem. After studying my Clarks I did notice they had a date in them and that I had bought them several years past the date. Won't buy these again!

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  23. I have had 4 pairs of clogs come apart at the seam. When calling Clark's they asked me for the numbers inside the shoes and gave me credit for 4 pair of new Clark's any style any price. This is stellar service if you ask me... Poor quality but excellent service!!!

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  24. I put on my Clark's clogs last night that I had not worn since last year and as I got out of the car the stitching let go on the inside for about 6" as I returned home to get another pair of shoes, I got out of the car and the other shoe did the same thing. I am very dissapointed in the quality of this shoe...and after reading the comments from others I am surprised that they have not addressed all these issues... I will contact them for their response.

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  25. Sadly, it would seem most shoes are produced in China, and Clarks are no different.

    My parents bought me a pair of Clarks hiking boots around 2000 that were made in Romania, if I remember correctly. For about 150 dollars, these boots were amazing. They lasted forever, and were comfortable. While in Guatemala in 2006 I had them polished up and they looked brand new. They finally fell apart in 2008 while I was working on a farm-the clay pulled the soles right off. Disapointed, I wanted to replace them with something of equal quality, but could not afford anything over 100 dollars.

    I bought a pair of Timberlands after that-they lasted a couple of years before cracking apart. Im afraid most boots under 200 dollars will do this-again, theyre all made in China, the land of cheap glue and stitchless sole to uppers. But wow, what incredible marketing these companies now have with all of our money that used to go to manufacturing costs.

    There are still shoes and boots made in our home countries of reputable methods, and the internet will help you find them. I think Ill be getting a pair of American made Chippewa boots next.

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  26. Clark shoes are not all they're cracked up to be - what made them appear to be so special in the first place ?

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  27. Same thing happened to my clogs yesterday. Just fell apart. I plan to contact the company to complain. Not sure if it will do any good and even if they offer to replace them. How long would the next pair last? They need to fix the problem or stop selling them.

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  28. Clarks used to be super quality many years ago.
    Unfortunately the quality has gone down massively in recent years. I used to only shop at Clarks and would go in and buy a couple of pairs at a time without thinking about it as I knew I wouldn't regret it.

    Now the quality of Clarks shoes is abysmal. I have had 2 pairs where the soles came off and another pair of Clarks Originals which are so badly made that the inside stitching at the heels literally shaves my skin off every time I wear them, to the extent that my feet are bleeding and it takes them several weeks to heal. These are not normal blisters you get from wearing new shoes, these are deep wounds unlike anything else I have ever experienced before.
    All pairs were hardly worn and in pristine condition.
    I went into a Clarks shop and pointed the issues out to them politely but they were just not interested.

    Clarks shoes are now such bad quality and their staff is just put under pressure to hit agressive sales targets, that for me Clarks is not an option any more :-(

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  29. Had trouble with soles breaking up & falling off on 2 pairs of shoes bought at Clarks village in Street. 1 pair only worn for 3 days & broke up getting out of car at Clarks village to return other pair. Told would be given £10 good will for 1 pair only. Told the trouble was that I hadn't been wearing them so they self distruct. Last time I buy Clarks shoes

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  30. Same as many above. Clarks shoes just came apart at the level where sole and top came together. Too bad that a quality company would allow such a bad product to reach the marketplace. Lots of lost customers including me. Style #30412 made in Brazil .

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  31. Mine fall apart also (sole from the rest of the shoe and they won't even replace them. I have worn them only 1 winter season. Very disappointed. Will never buy Clarks again

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  32. I wear orthotics and the lip of the clark clogs holds them in perfectly. Well, it has for years until the shoes started to be made in China and the company got rid of the half sizing. I still have 2 pairs and don't know what I will do when they wear out. I, too, emailed the company and was told to call a toll free number in the US, where I live. I was told 'this call cannot be completed as dialed.' It was an 800 number! I am so disgusted. I have tried getting the same accordian heel style from QVC, Boscov, etc, and they ALL look like Clarks, but fit like a cheap imitation. I can't begin to list all the problems with them. When I returned to Boscov and called QVC, both saleswomen told me that they get tons of complaints about Clarks, now. But obviously they are going after the youth market and don't care about the money the rest of have to spend.

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  33. This is what happened to mine. I would never buy Clark's shoes again.
    https://www.flickr.com/photos/52381629@N08/with/6728328127

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    1. I have had 3 pairs of Clarks shoes just fall apart. There is very little wear on them. I have another pair in the cupboard that I daren't wear now as last time I walked home with the soles in my hand. Very embarrassing.

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    2. I wish I would have known this before I bought three more pairs in 2013/2014. Both the sandals and Waves were the same shoe I had purchased in the past. The earlier purchases lasted for years without flaws in the leather. I just replaced them because after a lot of walking over several years, they were no longer giving support. The strangest case is the sandal. As others have said, I bought them late in the season, so they were hardly worn. When I went to wear them again the following summer (this year), I found that the upper leather seemed to be spontaneously disintegrating for no apparent reason. Very strange. I am sad, because of the lost money and because that brand fit my feet really well. Each pair cost $80-100, but might as well have been purchased from Walmart for $20!

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    3. I am very upset with Clark shoes too. I thought it was my imagination that the quality is really going down hill. I started wearing the waves and I just bought my 3rd pair of the same style shoe and they were delivered last night and the inside of the shoe feels very uneven and I am not sure if I am going to keep them. I have 4 pair of sandals, 3 pair of boots and several other pairs of shoes from Clark's. I also bought bedroom slippers and another pair of shoes with the memory foam in them. The slippers have no cushion in the sole at all and the memory foam ones are too tight and I tried on another color in the store because they did not have black they home delivered them. I always get gift cards for Christmas and my birthday to Clark's, so now I'm sure I have to get a store credit instead of my money back too. I have worn Clark's shoes for years and I am not sure what else is out there that is comfortable. Does anyone have any suggestions???

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  34. https://www.flickr.com/photos/52381629@N08/with/6728328127

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  35. Some of you seemed to believe that the problem is Made in China. I have 2 pairs of Made in Brazil Clarks leather shoes, black particles falling apart from the sole, sole cracked into two parts. So how do you explain these Made in Brazil shoes?

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  36. They blame it on dry rot and age of the shoe. That is a lame excuse. I have older shoes stored the same way that have way outlasted these. I have found tons of complaints on this same issue. Seems to be crossing a few high dollar brands. One girl wrote an article on it and basically it is the material they are using is breaking down. More so if not in constant use. So if you wear your shoes every other day you will have less of a chance then say those of us who wear ours seasonally. Or in my case had to closet them for awhile due to a foot injury. This particular person has winter boots from another company. She bought them and wore them that winter. The next winter when she pulled them out to wear them again the sole had come apart from the shoe in a sticky mess. After researching she found it is a breakdown in the material, not actual dry rot that causes all of this separation. Regardless of the cause it amazes me that with complaints going back as far as 2008 the Clarks and possibly others still do not care. They offer $10 coupons. No thanks, I'm out a lot more than that and will take my money and business elsewhere. One person was told in 2013 (so said her youtube video) that they, Clarks, no longer used that material. However just today when I called them about my shoes I was given the lame excuse that some, SOME?, of their shoes are made of a material that will dry rot....and basically I my shoes were too old. Shoes that have been worn a handful of times and stored in a climate control area shot not just fall apart. Nothing else in that closet has had an issue...no surprise there.

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  37. Its unfortunate that manufacturers like Clarks, Nike, Addidas, etc ... in fact almost all footwear manufacturers have been using Polyurethane and EVA foams to create lightweight, comfortable footwear. This material will self destruct within around 4-5 years of doing nothing. Unlucky for me I have been stocking up on Clarks over the last few years and have over a dozen pairs of shoes/boots still boxed and unused (about £1000 worth). I wasn't aware of the problem until now, though I did have a couple pairs of Nike boots and a pair of trainers self destruct after 10-15 years of almost no use. I did some research and now only buy shoes/boots with rubber soles which I noticed is what Clarks are now using in most of their product line except for lightweight shoes that still use the self destructing foam ... its seems the only way to make lightweight shoes. I think its totally unacceptable that a manufacturing date and warning is not included with all shoes using these self destructing materials as almost no one is aware of the problem until its too late and I certainly wouldn't have been stocking up during sales had I known that I was going to be tossing these in the bin after a few years of storage.

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  38. I just had this happen with 3 pair today. The first one was a pair of mules. The top just separated from the sole and the other two pair have crumbling soles. I have always loved my Clarks and don't know what to do now.

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    1. I just bought 2 new pair of shoes and slippers and I am very unhappy with Clark's too. I have worn them for years. I'm not sure what brand shoe to try now either..

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  39. I have worn the Clarks Naturevelts since the mid-1990s. Starting in about 2008 or 2009, I've noticed a drastic drop in quality. Smaller toe box; less leather in the lining; stitching coming apart in less than a year; inner lining separating; soles wearing through... I still have a pair of Naturevelts from 2002 that are in better condition than a pair I bought a year ago, despite using the older pair for gardening and construction. This was such a fine quality shoe with an anatomically correct fit, it is painful to see it so diminished by cheap, careless, sweatshop manufacture. As many here have expressed, I would pay more for a return to quality. Clarks, unfortunately, has let short-term, bottom-line decision making destroy its brand. The new CEO needs to hear and heed this.

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    1. I am very upset with Clark shoes too. I thought it was my imagination that the quality is really going down hill. I started wearing the waves and I just bought my 3rd pair of the same style shoe and they were delivered last night and the inside of the shoe feels very uneven and I am not sure if I am going to keep them. I have 4 pair of sandals, 3 pair of boots and several other pairs of shoes from Clark's. I also bought bedroom slippers and another pair of shoes with the memory foam in them. The slippers have no cushion in the sole at all and the memory foam ones are too tight and I tried on another color in the store because they did not have black they home delivered them. I always get gift cards for Christmas and my birthday to Clark's, so now I'm sure I have to get a store credit instead of my money back too. I have worn Clark's shoes for years and I am not sure what else is out there that is comfortable. Does anyone have any suggestions??? This is a shame for a great shoe company to go down hill...

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  40. I bought a pair of Naturesveldts and kept them in the closet for 6 months. When I put them on the inner rubber material which attaches to the outer sole literally disdintegrated. Large chunks of green rubber pulverized, broke apart,and left a trail of green material, all over the house, when it stuck to my sock...second pair ion a row that did this...Whats up Mr Clark???????

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  41. I have a pair of Clarks slippers, The wife said They smell very bad. Yes they are very bad I have tried everything to get rid of bad smell . I think I wil;l throw them away. Any one else having this problem I have clean feet I think it some of the material used

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  42. I have had at least 3 pairs of Clarks shoes fall apart now. The top section comes apart where it is sewn and glued to the bottom section. I have taken my shoes to several shoe repair stores and they won't even touch them!! None of the shoes have ever been worn that much - just occasionally, certainly not every day. They all disintegrate. I am so very disappointed; I thought Clarks was supposed to make a good shoe. I will never buy any more of their products.

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  43. I have had more that 25 pairs of various clark's. Material, construction, and fit quality are all significantly less across the board. I have noticed this over the last few years. It's really too bad. They used to be so good. Time to find new a nee brand of shoes.

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  44. I had a pair of Clark shoes I love. I have a small foot and Clarks make my size. I ordered the same shoe in a different color. The second pair are a lot bigger and the foot bed is also different. I am very disappointed that I no longer can count on the Clark brand for quality.

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  45. Wow, I was surprised to see how many people have had a problem with their clark shoes falling apart. I have purchased Clark shoes for years and currently own 15 pairs. A short while ago I took a pair of my clogs out to wear and noted the leather upper was separated from the sole, thinking this was rare/strange I threw them out. The other day I wore a pair of sandals and ended up being extremely embarrassed as the sole disinagrated and left a mess everywhere I went. Then examing other Clarks I found 2 more that were falling apart. I then looked online and was amazed at the number of people who have had issues with this brand of shoes.I contacted Clark's customer service and got no where. Spoke to Emily and told her the shoes appeared new, except for the soles and detachment. She then stated they fell apart due to me not wearing them enough, that the non use caused the disinagration. I told her I own older,cheaper shoes that have never done that! As someone said previously " do they think we are stupid?" From here on I will purchase a different brand of shoes and will share not only my experience but what I have seen online!

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  46. I got a new pair of Clarks brogues last month. Haven't worn them at all, and yet when I took them out of the cupboard yesterday I noticed that bits of silver metallic colour had peeled off the shoe's surface. I can't understand how this can happen to what is supposed to be leather because the company clearly states that the shoes have a "leather upper". How can a brand that's supposedly so proud of the "quality" it delivers produce shoes that are cearly not meant to last, and then sell them at a premium price? My mother owns a few pairs of old Clarks shoes that have lasted forever so I completely ignored the few negative reviews I came across online before ordering my shoes. The fact that most of the online reviews for Clarks shoes are overwhelmingly positive quite astounds me.

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  47. I bought a pair of boots for my 3 year old daughter. She wore them 3 times when I noticed that the rubber sole was separating from the leather upper. I took them back to the shop, but the reply from the sales assistant was that he couldn't tell if the boots were old or not. He didn't even bother to look at them. I'll NEVER buy another pair of shoes from Clarks again...expensive JUNK and POOR service.

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  48. For many years, I had 5 pairs of Clark's-3 sandals and 2 leather mules. I loved them all-so comfortable but sure enough my soles also disintegrated on all 5. It took me awhile to realize it as I kept finding small bits of black rubber everywhere! I then went online and found this has been a problem for YEARS!! They went to cheaper synthetic material. One of my mules was made in 2004 and in Brazil. I see that someone else mentioned Brazil. Was it the country where they were made or was the same rubber used in shoes made elsewhere? When I called Clark's USA the only remedy was a 30% coupon towards a new pair. She tried to BS me claiming I must not have worn them a lot! How ridiculous! So I retorted and told her that many pairs of Clark shoes have had these flawed soles. This has been going on for years. I guess I was lucky that mine lasted so long. HOwever, no other brand of shoe I have had had this problem. And like many have said Clark's was always considered a top notch shoe company with reasonable prices. I sent them via their website the url of a Complaints Board site where you post complaints of any kind. There were lots of Clark's customers who posted complaints. I asked Clark's if they had ever bothered to visits that site and see how many of their angry customers had stopped buying their shoes as a result!

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  49. Contact the BBB

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  50. I am glad I found this page have a closet full of Clarks and nothing else but you are right lately they seem to fall apart if I wear them often or only sometimes and I thought I was the only one loosing shoesin this manner. Well I found another brand I love so it is time to fill my closet with that new brand.

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  51. I cant comment on the quality of construction but they are no longer making good shoes. They used to make simple elegant oxfords/brogues. No longer the case, the dimensions and trim is just off and weird (too narrow or too long front or too high) just plain ugly or pretentious; not to mention the ever increasing cost of shoes - I haven't been able to purchase anything from Clarks since 2012.

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  52. Clarksshoes online is the WORST... they cancelled my order without any notification (they said they sent one). The shoes were a present for my dad's 60th birthday. I put the order on Monday 15th. They shoes were supposed to get to its destination today as the latest. I called, it took about 30 minutes bedsore I could talk to anyone (at 8:30am) and the customer service lady RACHEL is extremely unhelpful, she said there was "nothing" they could do... and I got frustrated so I asked to talk to a supervisor, she offered expedited shipping, and I said that didn't work for me that was needing those shoes to be at its destination TODAY (because they were leaving tomorrow early to Playa del Carmen, MX). The supervisor JENNIFER hung up on me. We are talking that we have been customers of Clarks for over 20 years, we usually buy at the store. This time I HAD to buy online and it was the worst experience that I could have ever had with this company. It also true that the quality is not same. Every time the shoes last less and less. My dad had a problem wit a pair of shoes barely 6 months old, they fell apart.

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  53. I purchased a pair of beautiful Clarks on line. They looked perfect. They fit perfect. I put them on and went shopping. I only got half way to my destination and the sole literally fell off one shoe. The other shoe was falling apart fast. I had to leave the store with one bare foot and scuffing the other one to keep what was left of the shoe on. My Grandson had a lot of fun telling everyone about Grandma's experience. No more Clarks for me.

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  54. All my Clarks shoes are inferior. The sole separates from the leather upper. Another pair of Privo shoe material make my feet smelly after on a few hours of wearing them. I will NEVER buy Clarks again.

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