Monday, September 27, 2010

Fedex Corporate Office


Fedex Corporate Office is located in Memphis Tennessee. The address and phone number for Fedex is listed below:

Fedex Corporate
3875 Airways, Module H3 Dept 4634
Memphis, TN 38116
1-800-463-3339 or 1-800-GO-FEDEX

Their customer service department is located in Provo Utah. The address and phone number are listed below:

Fedex Customer Service
PO BOX 1935
Provo, UT 84603-9926


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31 comments:

  1. Dear Mr. Smith,
    Beyond your trademark brand packaging... The world waits for your streamlined parcel that are easier to read.
    I want the JOB to fix the other 90% of what you pick up for shipping. This changes the culture of flipping boxes... to a nudge, while streamlining new benefits before and after shipping events to all your customers.
    In the gray fog... my ship named "Concert" will come into a different light soon. There are benefits for everyone when you can see red rudders in the light.
    Starting today... two solutions of seven for use now are disclosed in the pages that follow. Lets start today.
    Tom Brinkman
    850.572.1880
    TomBrinkman@hotmail.com
    Ps: Pensacola Beach until 14th of April.

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  2. WE ARE A PRODUCTION COMPANY CALIFORNIA AND NEW JERSEY, PROVIDING NEWS FOOTAGE TO TV STATIONS AS PART OF OUR DAILY BUSINESS.

    OUR PRODUCTION MANAGER TENDERED 5 FEDEX ENVELOPES TO A LOCAL FEDEX DEPOT IN SUN VALLEY, CA, ON SATURDAY FOR DELIVERY FIRST THING MONDAY MORNING TO OUR NETWORK ACCOUNTS IN CALIFORNIA FOR LIVE BROADCASTS.

    AFTER CALLING ME ON SATURDAY AT 4:30 PM TO ASK IF WE HAD SHIPPED THESE ENVELOPES AND GETTING A POSITIVE REPLY FROM ME, BY 5:30 PM APPARENTLY FEDEX HAD DECIDED THAT OUR ACCOUNT HAD HAD SOME FORM OF FRAUDULENT ACTIVITY (THAT THEY REFUSE TO DISCUSS, DOCUMENT OR REVEAL), SO THEY POSTED A “DELIVERY EXCEPTION –UNDELIVERABLE PACKAGE” REFUSED TO DELIVER ANY AND ALL OF OUR PACKAGES AS REQUESTED AND SENT THE ENVELOPES TO MEMPHIS.

    THERE WAS NO ONE TO DISCUSS THIS ISSUE WITH FEDEX OVER THE WEEKEND AND WHEN WE WERE ABLE TO CONTACT THE FEDEX SECURITY MANAGER ON MONDAY MORNING, WE WERE TOLD THAT THE QUESTIONS WE WERE ASKING ABOUT OUR TIME-VALUE PACKAGES (WHY,WHERE,WHEN) WOULD NOT BE ANSWERED AND THE PACKAGES WOULD BE RETURNED TO US OR ARRIVE AT THEIR PROPER DESTINATIONS ONE DAY LATE.

    MAY I SUGGEST THAT THERE MUST BE A BETTER WAY FOR FEDEX TO DEAL WITH LONG TERM BUSINESS CUSTOMERS AND CLEARLY FEDEX HAS NO IDEA WHAT THAT WAY COULD POSSIBLY BE.

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  3. FEDX Has lost both my orders that were shiped.
    They could not tell me were the worker
    was at a given time ,date day.

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  4. Fedex is not a worthy shipping provider here in arizona high country.Everytime we have something delivered from fedex it takes phone calls and filing complaints,my husband dealt with it yesterday and he is in ill health ,lets just say he was not happy with fed ex employees who he talked to from houston were nasty with him ,flagstaff was nasty with him,according to fedex they don't have to worry or care when you get your package,we are looking into a lawyer for this there delivery practices,its not what you pay for in shipping cost for them to say we don't care its not our problem.
    Diana from holbrook,az

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  5. On 6/17/2011, One of fedex employees assaulted my grand-daughter,His wife was babysitting for my daughter,Gary Losardo who works for Fedex in High point Nc Beat my grand-daughter so bad he left welts and lashes on her little legs that left her bleeding from the open wounds.I talked to him and he became angry with me also telling me to mind my own f---king business, Is this the kind of person you want delivering our packages, what happens if someone confronts him on the delivery of their package. This man needs help, He shows a very bad anger problem with an 8 yr old little girl. who,s next I have pitures of the beating he gave this little girl. My name is Susan Hawk

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  6. FedEx has not only lost numerous orders, but are responsible for theft out of their stations, mis-deliveries due to the inability to be able to read simple addresses on the ship label and extremely poor customer service. FedEx hires contract drivers for $10 - $15 per hour for Ground and has drivers telling customers they cannot pick up all of their packages due to exceeding their daily average allotment (not even knowing what their daily average is)...what a joke! Completely reactionary with no proactive approach to solutions! Highly recommend UPS for all of your logistic needs.

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  7. I add to the list of customers who have received substandard service from Fedex and the sad senario is that they accept zero responsibility for their incompetence and the customer service representative reflect this attitude when dealing with your complaints and concerns. We as customers should stand on the principles of supply and demand. Stop using their services and I guarantee they will attempt to do a better job.

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  8. I love the way they held my package at a FedEx location that was more than 20 miles from my home, then told me it was no problem to transfer it to one of several locations wihin a few miles of my home, never to be heard from again. The package was shipped back to the retailer when I provided my phone number, my preferrred transfer location and anything else FedEx requested, assuming they would contact me when it finally arrived. The package is now unable to be reshipped. Idiots!

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  9. Debbie from Valpo, INJuly 18, 2011 at 2:10 PM

    I went to a local FedEx location to have a homemade recipe book laminated and bound for a bridal shower gift. I waited for sometime as the store only had one employee working. I explained that I needed the item within 2 days. The employee explained that would not be a problem. She would have it completed that day and call me when it was ready. I called the store later that evening and was informed my order was indeed complete. The employee from earlier was gone and had never called to inform me she completed my order. I went to the location to pick up my order. When the transaction was completed I thought it was high but was in a hurry. When I got home I reviewed the reciept. I was overcharged over $31.00. I was suppose to be charged for 6 lamination sheets and had been charged for 18 @ 2.49 each. When I called the store back the employee told me this indeed was a mistake. She indicated she input the information into the cash register the way the a.m. employee wrote the order. I needed to wait until monday a.m. for a refund as it needed to be completed by a manager.
    I returned to the location this a.m. for my refund, only to find out the employee that wrote my order incorrectly and never called to tell me my order was ready was the manager!!
    Next time I'll go to a local print shop or The UPS Store.

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  10. I can hardly begin to tell you how angry I am at Fed Ex for destroying an heirloom antique chest of drawers that I shipped to my brother. First keep in mind that this item came from Norway probably about 1860 on a ship, and has been in our family since. It was beautifully made with spoon carving on the front. Fed Ex managed to practically make it firewood in four days. We wrapped it as instructed and shipped it off. It arrived at my brother's house broken, falling apart, split in half, and a real mess. I called customer service and filed a report. I was told that they would first pick it up for inspection and then pay for it to be repaired if that was possible. On the other end, in Oregon, a person came to pick it up a few days later and refused to even give my sister-in-law a receipt to say that they had the item. She was told that it would be returned to her in a week or two. That was Monday. On Friday the chest of drawers came back to me, still broken of course, with no explanation. I called customer service to see why it came back to me and after being transferred several times, was told that it was their policy to return damaged items to the sender. I was suppose to send a receipt for the cost of the item. The lady was a bit rude when I said that since it was over 150 years old I didn't have a receipt. She suggested that I look on the internet to see if I could find the price of a comparable item. I asked if I could have an antique dealer give a value and was told that I could. She made no apology for Fed Ex destroying the item in the first place and said she had no idea why the first customer service person told me they would pay for repairs. Well, to make a long, disgusting story shorter, my husband, who did the initial paperwork only insured it for $200, which is all we will get, plus the shipping. I looked on e-bay and found similar but less ornate chests of drawers of the same period with values ranging from $3800-$4800. Now we are looking for a good antique furniture repair person who will try to put this chest of drawers back in one piece for about $350. My brother, living in a large city, could have found one to at least look at it a lot sooner than I can. Why didn't they return it to him as they said they would? I asked if, when, and where it had been inspected and the customer service person could not give me an answer. You can bet we will never ship anything of value by Fed Ex again. How can they be so careless? I was told the Fed Ex is on the way out, and I can see why.

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  11. FEDEX has no customer service....and doesn't seem to care. I have been trying for over a week now to get a pkg. delivered to my apt. The drivers are allowed, at their discretion to leave packages at the leasing office. This driver has been told numerous times to deliver it to my apt and chooses to ignore even his/her manager. I am disabled and unable to go to the leasing office. I have a signed receipt on my door and they don't come to the door...they go to leasing office because it is easier for them. The customer service rep asked if the leasing office could deliver the package..I said no, that's not their job, it's your job! FEDEX needs to be able to come up with a code that indicates a recipient is disabled and deliver the package as addressed...this is a form of discrimination for those of us who are disabled in any manner and needs to be corrected. This is an automatic shipment that comes every 3 months and I refuse to go thru all this again so therefore will cancel my order and have to look for an alternative. Thanks FEDEX for allowing me not to retain a shred of independence and again have to rely on someone when a simple delivery to my apt. would suffice.

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  12. To Whom It May Concern,

    My name is Sherallyn Cody-Begay and I am writing you this letter to let you know that on May 27, 2011 in front of Zach's Transmission and 4x4 at 101 Pratt Street, Unit D, Longmont, CO 80501 Phone 303-776-8885 Fax 303-776-8822. My brother, Benjamin Riggs, had a heart attack and died. I am having such a hard time dealing with his death because an outside security camera clearly showed a FEDEX employee walking up to him and looking at him while he was still alive. YOUR employee did not notify anyone in the front office, call 911 or even yell for help. My brother was lying on his left side, flailing his arm and grabbing his chest and your employee just watched then walked away and drove off. My brother could have been saved. I am so angry, hurt and heartbroken that I've been seeing a psychiatrist and therapist since. Your employee's disregard broke no laws and I do not want to hate but I feel so empty without my brother. He was such a nice person. My brother is gone and I can't change things but I just wanted you to know that this incident happened.

    Sincerely,
    Sherallyn Lee Cody Begay

    4956 W. Wickieup Lane
    Glendale, AZ 85308
    623-243-5673

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  13. dear fedex,
    my wife shipped my 46 inch flat screen tv to me in wyoming, and guess what? it arrived damaged!!!..my wife filled for claims and fedex had it over for inspection..the lady who inspected it was so rude and prejudice..ironically she inspected just the carton and concluded that our tv was not damaged..based on this assertion fedex denied our claim..so here is my case, lets say the carton was damaged and my tv wasnt, does it mean fedex would have honored my claim? what does the box got to do with my product..unless fedex is saying if u buy a set of glasses and its well packaged and its dropped and dragged, does it mean the glass is not gonna be broken?..hope some one is listening cos i aint done with this case!!!

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  14. My name is Carlos, C. from Buckley, WA. I had a package scheduled for delivery today Nov. 7, 2011. For some reason the package was attempted for deliver on Saturday 5th, and a note was posted on the door...I was just next to my entry door at 10:53am when supposely the Fedex guy came, but didn't heard the door bell or anyone knocking the door, just a note (door tag) was left. I looked at the website and it was posted that the package will be delivered on Monday the 7th (original date) now they decided to change the delivery for "home delivery service ???" and I won't see my package until Tuesday the 8th, because this Dept. only delivers from Tuesday to Saturday. I'm losing money already with the parts I'm waiting to complete a contract. FEDEX doesn't care whatever they do or mess up our bussiness. Someone has to put a stop to these kind of negligences. The FEDEX Corporate knows that this is their greatest "weakest point", that is the reason why there is no contact number or any contact person in the Corporate published so we can access it to complaint... I'm telling everyone I know that does business to avoid using FEDEX...they just don't care if you lose money whenever they decide to change their delivery schedule....

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  15. Mr. Smith,

    Just letting you know your employees are lying to me. I received my package recently and its clearly damage. I was so disappointed with your service. This is the first time I used your service and this is what i've got. The shipping was international, I filed for claim until now they are pointing fingers. I want a full refund of my package. Here's the tracking #429130610070. Kindly pay attention to Rima Dumaguil-Philippine FEDEX employee, Terry Crawford-US FEDEX employee, they're both LIER. Trying to switch the story just to close my case. I hope Mr. Smith you have a good heart and fix the problem with you employees. Like what I've said I WANT A FULL REFUND. You can contact me in my tracking #.

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  16. FedEx by far is the WORST company I had to deal with. You do NOT value customer's satisfaction and there is always some stupid issue. Today I was at home ALL day, and when I called up FedEx to see where my package was, they told me that the driver came by at 12pm. FYI, I was at home in the living room by the door ALL day and DID NOT hear ANY doorbell. Are you really saying that the driver was so retarded that forgot how to ring the doorbell??? This is beyond disrespectful and ridiculous!!! You have absolutely no urge to improve customer's satisfaction. Is there any point for you to stay in business. I' m sorry, but this is the worst lies I've ever heard regarding my package not being delivered. I did call the company that I ordered from already to suggest not to use your services any more and I really hope that they will change the shipping partner and I won't have to deal with any of this crap anymore.

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  17. Dear Fred Smith, your driver misdelivered a package to my home last Friday even though as he pulled away I whistled and yelled at him to come back knowing I had not ordered anything to be delivered by him. so, I found your "customer service" email address and sent them my address and told them to come and pick up the misdelivery. Today, I have emailed your group a total of 5 times with the same instructions only to have the "person?" answering me want me to type in the package tracking number, to whom it's going, my address, phone and a good time to come and pick it up. Folks, I don't think it's difficult to send a truck to the address I've given to pick up your misdelivery. there is only one closeby Fedex terminal to me so if your lazy web people in CS would just pick up the phone and tell them in person to come and pick up the package, you wouldn't be hearing from me. Instead, it still is sitting on my porch where you misdelivered it. I suspect the way this is going you will end up paying the claim for the item rather than doing your job and retreiving the package and delivering it properly. It's no wonder UPS kicks your butt and is growing like crazy!! Fred, you need to get on your lazy, apathetic people. if you want to talk about this issue, call me at 678-654-8727, but then i'm guessing nobody from Fedex reads the comments.

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  18. It's nice to know that Fedex hires ethical ground delivery drivers. I hope you read that with much sarcasm. I live in a ranch style condo with a sidewalk leading to my condo and my neighbor with our unattached garage on either side of the sidewalk. Well I heard a noise and when I looked out I saw the Fedex truck. Thinking he was making a lot of noise getting the packages to my neighbor I went back to doing what I was doing. Right after he left I walked outside and saw that the Fedex driver ran into the gutter and damaging the roof of my garage. Fedex it is nice to know that you hire unethical drivers that are not willing to take responsibility for their actions. Damage someones property and run away like a coward. I called Fedex and I am getting a claim form so they will be paying for their employees action. If Fedex reads this: this happened on January 25, 2012 in West Carrollton, Ohio 45449 and the tracking number is DT 7122 5877 8125. This driver should be fired.

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  19. Good luck getting any driver from the Austin office delivering in San Marcos to deliver to your door. They delivered to the front office whether you are home or not because they are too lazy to deliver to the actual address on the package. They dont leave a note or anything. You will just find the status online which conveniently LIES saying you were not home. Then, delivered to the office in the same minute. The customer service online is a joke. They send you form responses and make excuses. FedEx drivers are lazy.

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  20. If you take a close look at the "Team Members" at a Fedex store you know all those people are picked up from a mental instituition every morning and bussed to the store. They are obnoxious individuals who do not know anything about Customer Service. If they don't like to deal with people why take up a counter job. All their copiers and printers are not maintained properly, yet they charge you for bad copies. Yet Fedex employees put every copier technician through the ringer. This company was a million times better when it was Kinkos.You have to be a retard and a freak to work at Fedex.

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  21. "Retards and freaks"? Well, no wonder FXO employess are obnoxious and "don't want to deal with people"--they have to deal with people like you. I happen to know people who work at a FedEx Office and they seem pretty intelligent to me. I guess after being mentally beat up by customers day after day, I would be a bit crazy myself.

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  22. Yet another screw up by FedEx.

    Sent an overnight express envelope with time sensitive information from my home in Rio Rancho to Greenwood, Co. You'll never guess, it never made it the 429 miles. It did make it to TN Corperate where they promptly lost it on the 15th of May. It's now been 7 days since the envelops arrival in Memphis, TN and no one can find it. Of all the thousands they employ and not one individual can find it.

    I spoke to two separate tracking supervisors Eric and Veronica on the tracking management team, both were useless and rude!!! I asked to speak to their respective supervisors. I've never received a phone call from either one. One is Reginald Whitnty and a Robert somebody.

    Last week I spoke to the same individuals and they said, "we have it and it will be expedited to the receiver. It's been found by tracking and will be expedited." Oh and by the way, we had a massive power outage and are still experiencing problems. Guess what, I don't give a crap!!! Do your job!!!!

    I called again today just, a few minutes ago and was told by both Eric and Veronica the package is lost. They needed more information to find it. Let's see, I gave them my name, address, who it was being delivered to, the contents in the envelope which has my name all over it, etc. What more do they need??

    Wholly crap, I could have found it days ago with the information that was given. What they won't do is get off their corporate asses, pull their finger out and go find it. Their going to be really surprised when the have a civil law suit filed against them individually by name for the loss of revenue.

    Was I asking to much to get the package to the recipient in one piece? Was it to difficult for them to hand sort the overnight deliveries, like the post office has for over 100 years?? Does anyone at FedEx actually give a crap about accomplishing what they were hired to actually do??

    So here I set waiting for a call from Mr. Reginald Whitnty, that was suppose to take place in 15 minutes ago. Boy was that utter BS. This is exactly why this country is falling apart. No responsibility, no initiative, no motivation and certainly a no give a Sh#t attitude. What's worse is, I have lost money, time, and I still have to file a complaint and a claim. Just more wasted time and effort, for something that should have been very simply accomplished.

    I know what the problem is but I'm first going to need to speak to a Caucasian to get someone to respond with a positive attitude, and I'm a black person. I'm truely ashamed of my own kind.

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  23. I ordered for 1200 dollar to have it shipped to my door and the fedex rep gave it to the neighbour so he gave me a box with a hole in it. The sender told me she was not insured as the contents had been written on the box by fedex staff. I never seen nor heard anything back from this.

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  24. I ordered a parcel to be delivered and it was held in the depot near us. It was not released. The company CC holdings ordered the parcel to be returned and now have both parcel and money. Fedex does not want to answer to me and do not reply to my emails.

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  25. I was schedule a drop on my home today 7/13/2012 . I was not home at the time of the drop by reasons of transporting my daughter to work. I call customer service because the drop was 29 min after I arrive home to see if there was possible to stop by the home again cause the package is very important to fix a car this weekend. The customer service rep on the 1800 number told me that calling or sending a ticket to the local station in Palmetto Fl was putting the job of the rep on the line because they don't go above ad beyond for this type of service and that I have to wait until monday to receive the package. Is this customer service ?. I'm a frequent online customer and for everyone I do business and know I from now on will forward this NEGATIVE experience with your company (FedEx Ground). This is unacceptable to manage the things that people expect for this company. By the way the rep. also told me that it was on his judgment to see and transfer the call to the FedEx location in Palmetto depending on the urgency of the package. He don't even know what I'm expecting .

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  26. In spite of clear instructions, FedEx guy leaves packages in our planter, and doesn't even bother to ring the door bell!!! Luckily these packages were not stolen. Is anyone at FedEx reading these comments and doing something about it? Don't hold your breath!!

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  27. FEDEX IS USELESS. I SHIPPED "COURT DOCUMENTS" FOR NEXT DAY DELIVERY AND THE DRIVER COULDN'T FIND THE BUILDING. WHAT THE $%#@?????

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  28. I was a hired contract driver for Fedex. They are very misguided and I would not advise anyone to work for them or ship anything with them

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  29. The local Fed ex people are ridiculously hard to communicate with....repeatedly trying to deliver packages after our facility closes...phoned them yesterday to discuss driver not calling when attempting delivery after hours and was assured he would call only to find another slip on the closed office without a call...then was told they would have him come back within 30-45 minutes....after an hour I called again only to be told he would not be returning...this company has lost the ability to service my company and all my vendors are being advised ANY packages sent via FEDEX will be returned ...no exceptions.

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  30. The worst delivery experience of all....no more fedex shiptments coming here we are through being used and abused....

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  31. Sir, I have been playing this game since 3 years bt I have got some network problem. I don't know what's the problem , when I play the game its always show me, connection lost. .... Try to reconnect ! Plz sir help me

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