Monday, September 27, 2010

Fedex Corporate Office

Fedex Corporate Office is located in Memphis Tennessee. The address and phone number for Fedex is listed below:

Fedex Corporate
3875 Airways, Module H3 Dept 4634
Memphis, TN 38116
1-800-463-3339 or 1-800-GO-FEDEX

Their customer service department is located in Provo Utah. The address and phone number are listed below:

Fedex Customer Service
PO BOX 1935
Provo, UT 84603-9926


Thursday, September 23, 2010

Zynga Headquarters and Corporate Office in California

Zynga's Headquarters and Corporate office are located in the US. The address is below:

Zynga Corporate HQ:
365 Vermont Street
San Francisco, CA 94103

Zynga is famous for social networking games and smartphone games. They let users play with their friends across social networks, mostly Facebook. offers game forums and support online. Zynga's customer service phone number is 1-800-762-2530.


Tuesday, September 21, 2010

Playstation Network Down For Maintenance 10.21.10

The Playstaion Network is down today, September 21, 2010. Read below from Sony's Website for more information.

The PlayStation Network will be taken offline for maintenance on Tuesday, September 21, 2010, for approximately 9 hours during the following maintenance window:

Down Time (Start): Tuesday, September 21, 8:05 AM, Pacific Time
Down Time (End):  Tuesday, September 21, 5:00 PM, Pacific Time

During this time you may

Not access the Playstation Store

Have difficulty signing in

Not be able to play online games

See a maintenance message when online

Note: When you log into the PlayStation Network, a message may appear which states, "the PlayStation Network has been suspended".  This does not mean that your account has been suspended; it simply means the PlayStation Network has been taken offline.  Please wait until the maintenance window has passed before attempting to connect to the PlayStation Network again.  We apologize for any inconvenience this may cause. 

Facebook Phone

The buzz keeps getting louder about the Facebook Phone. It looks like Facebook is developing a phone that will be super-connected to the social networking site.

The question is how will a company that is not known for customer service, Facebook handle the customer service needs of smartphone users. This same scenario did not work out so well for Google and the Nexus One.

When and if Facebook releases their new smartphone, we will bring you the customer service information for the new Facebook phone.

Friday, September 17, 2010

Customer Service Buzzwords

Love them or hate them, buzzwords are here to stay. Customer Service Departments are 2nd only to Marketing in terms of Buzzwords. Here are a list of popular buzzwords used in customer service.

1. Customer Self-Service
2. Voice of the Customer
3. Engagement
4. Active Listening
5. Approachability
6. Confident
7. I Can
8. I Will
9. Listen 80%, Talk 20%
10. Customer Value Chain
11. Customer Loyalty
12. Add Value
13. Expect to Solve the Problem
14. Customer Centric
15. Customer Focused

Here are 15 buzzwords that may be over-used in customer service departments. Do you "think-out-side the box"? If so, please comment below on these customer service buzzwords.

Saturday, September 4, 2010

Where Did The Hallmark Channel Go on UVERSE?

AT&T and Crown Media's negotiations on the Hallmark Channel fell through on September, 1st.

AT&T stated that Hallmark "Has Refused to provide AT&T customers with a fair deal. One that is no worse than similarly sized and smaller providers-and refused to adhere to key obligations under our current deal."

Hallmark CEO, Bill Abbott, responded with "I was stunned by the apparent disregard for the facts in AT&T's recent statement regarding our negotiations."

So the battle is over and the loser is the customer's of AT&T's Uverse who wish to view the Hallmark Channel.